FAQ

What kinds of events does Whimsic Alley offer?

Whimsic Alley offers a wide range of public and private events for all ages including our themed birthday party, Whimsic Academy for Spellcraft and Sorcery and hourly rental of our Great Hall for special occasions such as banquets, Bat/Bar Mitzvahs, office parties, deluxe themed birthdays, screenings, book releases, and more! To learn more about the kinds of events we offer, email us at events@whimsicalley.com 

When are parties available?

We designate six two-hour time slots on weekends for birthday parties and banquets. We are able to accommodate most kinds of parties/banquets outside of these hours with enough advanced notice, although scheduling an event outside of our normal business hours may incur an additional charge. 

BIRTHDAY PARTY FAQ'S 

My child is under 7 years old, can I have their birthday party at Whimsic Alley?

Unfortunately, our pre-packaged theme party are geared for ages 7 and up. We would be happy to accommodate your party in the future, or if you have your heart set on having your party with us THIS year, please look into our a-la-carte banquet style events, where you can customize an event in our space, and bypass the age requirements placed on our theme parties.

Why is there an age restriction for your parties?

The activities we offer as a part of our theme party contain instructions and materials that are more fit for children 7 and up, as well as some live entertainment which could be potentially be too intense for very young.

You say ages 7 and up, are the parties also appropriate for adolescents, teens, young adults, and adults ?

Yes! The themes and activities we offer begin at age 7, but we are able to tailor and customize our parties and banquets for all ages above.

How do I book a party?

If you are interested in booking a party with Whimsic Alley, you will first need to fill out our online “Request a Party/Banquet” form. After you submit your information, you will be contacted within 72 hours by our event department. Once you are contacted by the Whimsic Alley event department you will be given additional party information. 

When I submit the online “Request a Party/Banquet” form, does that officially book my party?

No. Submitting the online “Request a Party/Banquet” form, is only a request form. You will be contacted by our event department within 72 hours after submitting your form to continue the party booking process.

How much do your birthday parties cost?

We offer birthday parties starting at $750.00, which includes two hours of food, dessert, goodies, and activities for up to 16 participants and 4 chaperones. These birthdays are customizable for all ages 7+, and can be tailored to your needs from our list of upgrades. If you wish, you can choose to book an a-la-carte banquet to celebrate a birthday, terms and conditions apply. To view our upgrade options, visit the birthday party page.

Can I customize a birthday party package?

Absolutely! Please refer to the Birthday Party page, to see what upgrades are available to our  Whimsic Academy of Spellcraft and Sorcery themed birthday party. We encourage you to personalize your birthday party and make it a unique experience for your guests!

How do I officially reserve my party?

To reserve your timeslot and move forward in the booking process, Whimsic Alley takes a 50% deposit. This deposit insures that your time slot will not be taken by anyone else. You are more than welcome to give us a call at our events direct line at 310-499-4746 if you  have questions or concerns, but we assure that once you have booked a party with us, you need not worry about anything! We will be in contact with you no later than five days prior to your party to confirm the final payment and make any adjustments. 

Do I have to put down a deposit?

Yes, a deposit secures the specified time slot and until a deposit has been received by Whimsic Alley that time slot is not reserved and may be reassigned without prior notice to the potential client. 

What kinds of entertainment and refreshments can we expect at a birthday party?

Our party packages include a 36’’ pizza, vegetable tray, water, lemonade, a birthday cake and candles, as well as two exciting activities such as a craft or game.

When do I pay the remaining balance?

The remaining balance, based on additional known requirements/upgrades and additional guests, is due no later than 5 days prior to the event. Payment must be made in cash or charged to a credit/debit card.

I put down a deposit but have not heard back from Whimsic Alley about my event, when will I be contacted?

You will be contacted no later than five days prior to your event to confirm the details and to collect the remaining balance. But, if you need to contact us for any reason before this time, please do not hesitate to call us at our direct line at 310-499-4746 or send an email to events@whimsicalley.com

What is your tipping policy?

From our first correspondence through the end of your event, our staff strives to deliver a memorable experience. To the extent they prepare and execute their duties to meet this goal, a 15% gratuity is added to the event subtotal and is included in the Grand Total. Administering additional gratuity is at the sole discretion of the Host, and is graciously accepted after the event’s conclusion by Whimsic Alley management or if unavailable, a designated party facilitator. 

If I have extra guests/chaperones at a birthday party, is there an extra cost?

Our birthday parties are usually fit for 16 children and 4 adult chaperones. Any additional children are $20, and any additional adults are $10. This helps us cover the cost of extra food and if necessary, scheduling another party facilitator. The $20 for extra child also covers the cost of their trolley/party favor experience at the end of the party. 

If I have a question regarding a payment or event date, who do I talk to?

Please contact the event department’s direct line at 310-499-4746 and we would be more than happy to answer any questions you might have! You may also email us at events@whimsicalley.com.

BANQUET FAQ’S

How much is it to rent the Great Hall for a banquet?

Renting the Great Hall is $295/hr with a 2hr minimum. For extended rentals, or certain special occasions, a daily rate may be negotiated. 

How do I book a banquet?

If you are interested in booking a banquet with Whimsic Alley, you will first need to fill out our online “Request a Party/Banquet” form. After you submit your information, you will be contacted within 72 hours by our event department.staff. Once you are contacted by the Whimsic Alley event department you will be given additional banquet information.

When I submit the online “Request a Party/Banquet” form, does that officially book my party?

No. Submitting the online “Request a Party/Banquet” form, is only a request form. You will be contacted by our event department within 72 hours after submitting your form to continue the party booking process.

How do I officially reserve my banquet?

To reserve your timeslot and move forward in the booking process, Whimsic Alley takes a 50% deposit. This deposit insures that your time slot will not be taken by anyone else. You are more than welcome to give us a call at our events direct line at 310-499-4746 if you  have questions or concerns, but we assure that once you have booked a party with us, you need not worry about anything! We will be in contact with you no later than five days prior to your party to confirm the final payment and make any adjustments. 

Do I have to put down a deposit?

Yes, a deposit secures the specified time slot and until a deposit has been received by Whimsic Alley that time slot is not reserved and may be reassigned without prior notice to the potential client.

When do I pay the remaining balance?

The remaining balance, based on additional known requirements/upgrades and additional guests, is due no later than 5 days prior to the event. Payment must be made in cash or charged to a credit/debit card.

Can you have a theme when you rent the hall?

We are equipped to offer themes for our hourly a-la-carte banquet rental. Our wizard theme birthday party can be applied to hourly hall rental. We are able to theme banquets with other fandoms Whimsic Alley caters to, but there may be an additional charge when using items from our stock to decorate.

Can I bring outside food or entertainment?

Our terms and conditions explain our policy on bringing in third party vendors for entertainment and catering. For banquets, you have the choice of bringing your own food (potluck), hiring third party caterers, or going through our caterers. We do not allow any on-site cooking at Whimsic Alley, but can provide basic catering dishes for proper serving. Whimsic Alley does not permit outside alcohol on the premises. Some other restrictions may apply, so please review our terms and conditions or speak with a member of the events team.

Can I supply my event with outside alcohol?

We cannot permit outside alcohol or a BYOB policy at Whimsic Alley, and for this reason, we offer beer & wine, soft, and full bar options for any event. With advanced notice, our bartenders are able to take requests for specialty drink options, and specific brand requests. Whimsic Alley and all contracted bartenders/staff members/security personnel comply with all state, local, and federal alcohol laws, and do enforce a strict ID policy.

Who runs/works the parties?

Whimsic Alley provides party facilitators, trained staff members who strive to serve and entertain our guests. Our party facilitators dress and act to fit the theme of the event.

Can I have my child’s Bat/Bar Mitzvah at Whimsic Alley?

Yes! We have hosted many Bat/Bar Mitzvah’s at Whimsic Alley! These events, like most banquets, are fully customizable. Best to book early so there is plenty of time to plan! 

What other events are you equipped to host?

From baby showers to memorial services, we cater to all events. In the past, we have hosted bridal showers, engagement parties, casual or formal dances, tea parties, wedding ceremonies and receptions. We are always eager to host an event we have never done before, so we encourage you to contact us if you would like to use our hall for a special occasion and we will work with you to make it a unique and memorable experience.

Where are your events/parties held? Do you do off-site events?

All of our events take place in the Great Hall at our Miracle Mile store location. The Hall can be decorated to fit any theme/fandom we cater to. Unfortunately, we do not hold events off-site, but we do offer an extensive list of customizable upgrades so that you can find everything you need right here!

How many people are allowed in your venue for events/banquets?

Our hall can accommodate 80-100 people sitting and 100-130 people standing. 

If I have a question regarding a payment or event date, who do I talk to?

Please contact the event department’s direct line at 310-499-4746 and we would be more than happy to answer any questions you might have! You may also email us at events@whimsicalley.com.

Where can I find more information?

If after reading these FAQs and you still have questions, do not hesitate to call the events department at 310-499-4746, or email us at events@whimsicalley.com.